Privacy Policy

At Lughub, we respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you purchase our stone paper notebooks.

1. Data Controllers

The data is collected and managed by:

Luca Galeno and Luca Minero
Address: Glärnischstrasse 6, 8102 Oberengstringen
Email: hello@lughub.ch

2. Information We Collect

We only collect the information necessary to fulfill your order and provide customer support:

Identity Data: First name and last name.
Contact Data: Email address and phone number.
Shipping Data: Full delivery address.
Technical Data: IP address and browser type (collected automatically for security and fraud prevention).

3. Purpose of Data Processing

We use your data to:

Process and ship your orders.
Send order confirmations and shipping updates.
Communicate with you regarding customer support inquiries.
Comply with legal and tax obligations in Switzerland.

4. Payments via Stripe

All payments are processed through Stripe, direket bank transfer or crypto transfer. We do not store or have access to your credit card or bank account details. Stripe manages your payment information securely in accordance with PCI-DSS standards. For more information, please visit Stripe’s Privacy Policy.

5. International Shipping and Third Parties

To deliver your products, we share your shipping details with:

Swiss Post (La Poste / Die Post).
International postal services and customs authorities (for orders outside Switzerland).
Please Note: For international orders, customers are responsible for any local VAT, customs duties, or import fees imposed by the destination country.

6. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under the Swiss Federal Act on Data Protection (FADP) and (where applicable) the GDPR, you have the right to:

Request access to your personal data.
Request correction or deletion of your data.
Object to the processing of your data.

To exercise these rights, please contact us at hello@lughub.ch

8. Policy Updates

We may update this policy from time to time to reflect changes in our practices or for legal reasons.